4425 Gilbert Ave #218 | (870) 377-2173 | mingo.calvin@gmail.com

HIGHLIGHTS

·               Over two years’ of account services and technical support experience.

·               Professional oriented team member capable of working with little/no supervision specializing in results.

·               Tactful with excellent written and verbal communication skills.

·               Multitask oriented with the ability to support priorities in a high stress and fast paced environment.

EXPERIENCE

Jun 04, 2012 - Oct 08, 2013    Technical Support Specialist | Telvista (Verizon) | Farmers Branch, TX

·               Provided domestic and corporate business patrons with technical support for Internet, telecommunications, and broadcasting services.

·               Utilized several tools and softwares simultaneously in resolving various issues.

·               Followed escalation policies for cases when escalations were required and troubleshooting processes had been exhausted.

·               Continuously created or opened & reopened trouble tickets detailing trouble history and unresolved aspects for further troubleshooting and documentation.

·               Initiated callbacks for escalations and provided technical assistance for dispatched technicians at the residential/business location.

·               Remotely accessed patron systems’ (Windows and Mac) to troubleshoot issues including but not limited to bandwidth/internet speed deterioration, virus protection software-installation and upgrades.

·               Educated customer's on how to troubleshoot and resolve; VOIP phones, internet connectivity and running bandwidth/speed tests, channel adjustments in the router, renew IP addresses, port forwarding, connect game consoles, port forwarding, set up VPN, change ESSID and security key, program remote control, DVR operation, read light indicators at the Optical Network Terminal/test for connectivity and Reboot processes.             

Jan 10, 2011 - Mar 29, 2012Account Services Specialist | A-Z Call Center | Carrollton, TX

·               First party collection agent working with leading companies- Time Warner Cable and Charter Communications with the focus of collecting payments and conducting payment options when needed and available to retain the customer.

·               Achieved the ability to adhere to specific policies, guidelines, variety of software and systems in different markets and regions such as; Ohio, Kansas, North/South Carolina and Columbia with Time Warner and Wisconsin for Charter Communication.

·              Exceeding expectations allowed me to work in Account Services and Billing agent for Suddenlink. Responsibilities included for helping customer issues and concerns regarding billing, campaign issues and technical issues with cable, internet and phone service.

Aug 27, 2007 - Aug 27, 2010MERCHANDISE COORDINATOR | MARMAXX OPERATING CORP |Flower Mound, TX

·               Experience in all aspects and positions, promoted into Merchanside Coordinator role

·               Achieved increased sales in the men’s department focusing on corporate rules and guidelines, following seasonal inventory changes, exceeding goals set.

·               Responsible for the upkeep of the men’s, boys’ and girls’, and toy departments.

·               Individual contributor and board member of a team called, “Alpha Team”, facilitating new ideas and strategies to promote products and increase revenue.

·                

Oct 01, 2006 - Aug 01, 2007Produce Setter | Target | Flower Mound, TX

·               Began as a stocker in Carrollton, TX

·               Promoted to overnight produce setter in a flagship store in which I helped prep for and set up the Deli for day sale.

EDUCATION

·               CCCCD- Frisco, Texas (Some college credit)

·               Dumas High School- Dumas High School (Diploma)

OCCUPATIONAL LICENSE OR CERTIFICATION

·               TJ Maxx- Customer Service Certification, Project Management Certification (Occupational Exp.)

·               DHS- Data Entry Certification

o        Environmental And Spatial Technology Lab (Work experience with technology/3 years.)

Skills

·               Typing Speed: 70 Words per Minute

·               Apple or Macintosh Computers

·               Intro to Microsoft SQL Server

·               Microsoft Access.

·               Accounting Software (Peachtree, QuickBooks.)

·               Data Entry Terminal (PDT, Mainframe Terminal)

·               Desktop Publishing Software (InDesign)

·               E-Mail Software (Outlook, Thunderbird, Mac mail, Exchange ActiveSync)

·               Graphics or Drawing Software (Autodesk Cad/3Dphotoshop, Macromedia Fireworks (Flash, Freehand, Dreamweaver.)

·               Internet Browser (Internet Explorer, Firefox, Mozilla, Chrome)

·               Presentation Software (PowerPoint, Flash, etc.)

·               Spreadsheet Software (Excel, etc.)

·               Word Processing Software (Word, WordPerfect, etc.)

References

Richard Rooney

Fusion Burrito (owner/manager)

chiprroux@yahoo.com

B: (480) 507-7446

C: (214) 557-9699

546 N Gilbert Rd

Gilbert, AZ 85234

Todd Hedrick

Salon (owner/stylist)

todd@salongossip.net

B: (214) 559-3337

C: (469) 222-3538

4113 Rawlins St, Dallas, TX 75219